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Article 3 Ticket change and refund

3.1 Ticket change

3.1.1 General provisions

3.1.1.1 You shall have your ticket changed within the validity period of the ticket.

3.1.1.2 Please contact the ticketing carrier or its authorized sales agent for ticket change.

3.1.1.3 If you fail to take the flight o n which you have purchased a ticket and fail to inform us in advance o f your need to keep your seat for the subsequent flight, we have the right to cancel the reservation on your ticket for the onward flight or return flight.

3.1.2 Voluntary change

After ticket purchase , if you need to change any specifics of your itinerary due to your own reasons, such as flight date, flight, etc., please contact us or our authorized air sales agent as soon as possible. We or our authorized air sales agent will change the ticket according to the conditions of use of the ticket a pplicable to your ticket. At the time of the change, the fare, government taxes, and fuel surcharges (fees) you have paid will be calculated again according to the conditions of use of ticket .

 

3.1.3 Involuntary change

3.1.3.1 If your flight departs later or earlier t han scheduled, your flight is cancelled, your flight’s i tinerary change s or the class of service change s d ue to our reasons or due to weather, air traffic control, etc., or the connecti ng time of your immediate connecting flight is rendered shorter than the m inimum connecti n g time due to the above reasons - reasons which make you have to change y our ticket , w e or our authorized air sales agent s can g rant involuntary change s to your ticket for y our flight and your immediate connecting flight, without any ticket change handling fee charged.

3.1.3. 2 If the flight you are already on arrives at your destination airport later than scheduled d ue to our reasons or due to weather, air traffic control, etc., and, as a result, the connect i ng time of your subsequent flight is rendered shorter than the m inimum connecti n g time , which make you have to change y our ticket , w e or our authorized air sales agent s can g rant involuntary change to your ticket for y our flight and your subsequent connecting flight, with out any ticket change handling fee charged.

3.1.3. 3 For a ticket that has already been changed involuntarily, if you apply for change again due to your own reasons , provisions contained in 3.1.2 of these C onditions of Carriage apply .

 

3.2 Refund

3.2.1 General provisions

3.2.1.1 Please contact the ticketing carrier or its authorized air sales agent s for refund on your ticket.

3.2.1.2 For tickets sold by us, you should m ake an application to us or our authorized air sales agent s for a refund within 395 days from the start date of the ticket validity period. We will not accept refund requests beyond the above-mentioned time limit.

3.2.1.3 W hen getting the refund , you should return to us all the relevant proof of reimbursement you have obtained ( like " Itinerary/Receipt of E - Ticket for Air Transport ").

3.2.1.4 Normally, the fare will be refunded to you in accordance with the original method of payment and the original currency of payment used for such payment .

3.2.2 Recipient of the refund amount

3.2.2.1 W e can make a refund either to you or to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment and satisfactory ID.

3.2.2. 2 If you are not the person who paid for the ticket, we will make the refund , in the original way the payment was made , to the person who paid for the ticket or the appointee of the person who paid for the ticket.

3.2.2.3 If you appoint a representative to go through the refund procedures on your behalf, the representative shall present your and his/her valid ID, your authorization letter and the valid information of the bank account that is to receive the refund.

3.2. 3 Voluntary refund

3.2.3.1 After ticke t purchase, when you request a refund for your own reasons, if the conditions of use of your ticket allow for a refund, and the provisions of paragraphs 3.2.4 and 3.3 of these C onditions of Carriage do not apply to such a refund , we will grant a refund on the unused segments of the ticket according to the applicable c onditions of u se of the ticket.

3.2.3.2 If you voluntarily terminate your travel at the agreed stopping place of the flight, the fare for the unused segment of the flight will not be refunded.

3.2.3.3 Please contact the original channel of ticket purchase f or voluntary refund.

3.2. 4 Involuntary refund

3. 2 . 4 .1 If your flight departs later or earlier than sc heduled or is canceled, the flight’s i tinerary change s or the class of service change s d ue to our reasons or due to weather, air traffic control, etc., which make you have to apply for a refund on your ticket , w e or our authorized air sales agent s can g rant involuntary change s to your ticket for your flight or y our flight and your subsequent connecting flight, without any ticket change handling fee charged.

If the flight you are already on arrives at your destination airport later than scheduled d ue to our reasons or due to weather, air traffic control, etc., and, as a result, the connect i ng time of your subsequent flight is rendered shorter than the m inimum connecti n g time , which make you have to request a refund on the t icket on your subsequent connecting flight, w e or our authorized air sales agent s can g rant involuntary refund on your ticket fo r your subsequent connecting flight, without any ticket change handling fee charged.

3.2.4.2 You can r equest an involuntary refund through us or through your original channel of ticket purchase.

 

3.3 Circumstances where changes and refunds are requested due to health reasons

If you are unable to take a flight on which you have purchased a ticket due to injury, illness, or other health reasons after ticket purchase or during your travel, and if you can provide related proof recognized by us, we can provide y ou and your travel companion ( s ) with ticket change service for the unused segment (s) of the ticket (s), without any ticket change fee charged, or with ticket refund services, without any refund handling fee charged.

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