8.1 General provisions

8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the da y of its announcement and the da y you actually start your travel.

8.1.2 After you have purchase the ticket, we may change the flight schedule , and we will try our best to notify you of the flight schedule changes using contact information you have left us at the time of ticket purchase ,

8.1.3 We will take all measures that can be reasonably required to avoid delay, cancellation and diversion of your flight. If we have taken all measures that can be reasonably required or it is impossible to take such measures, we will not be liable for any losses caused to you , unless otherwise provided for in Chinese laws and international conventions.

8.2 Services after flight delays, cancellations and diversions

8.2.1 Ticketing services

After the flight is delayed, cancelled or diverted, you can opt to have your ticket changed or get a refund on your ticket based on these Conditions of Carriage. Subject to your consent, we can also transport you, by other means of transportation agreed upon by both you and us, to the de stination point stated on you ticket , without you being charged any additional fee.

After your flight is canceled, you can also opt to get a refund on your ticket without being charged the refund handling fee, despite the restrictions specified in the conditions of use of your ticket.

8.2.2 Information services

If your flight is delayed or cancelled at the place of origin, or delayed or cancelled at a stopover, or is diverted, we will provide you with flight status information as required.

8.2.3 Meals and accommodation services

If your flight is delayed or cancelled at the place of departure due to the reasons on our part such as maintenance, flight scheduling, crew, etc., we will provide you with meals and accommodation services as required.

If your flight is delayed or cance l led in the place of departure due to reasons not on our part related to weather, unexpected event, air traffic control, security, and passenger check, we will help arrange meals and accommodations for you, and you shall be responsible for all related expenses incurred.

We will provide meals or accommodations to you if, for any reasons, your flight is delayed or canceled in the agreed stopping place or your flight is diverted.

If the requirement is also specified in the laws and regulations of the countries and regions l inked to the flight, we will provide services to you in accordance with s uch applicable laws and regulations.

8.2.4 Proof of flight delays or cancellations

W e will provide you with written proof of your flight delay or cancellation upon request . This written certificate shall not be used as the basis for us to g ranted involuntary ticket changes and involuntary refunds, and to provide related services and compensation for you.

8.3 Compensation in the case of flight delays

8.3.1 Conditions and standards on the compensation

If your flight is delayed due to reasons on our part, we will provide compensation based on the actual situations of delay. If the actual length of delay is four(4) hours or more, but less than eight(8) hours, the compensation for each passenger is RMB 200. If the actual length of delay is eight(8) hours or above, the compensation for each passenger is RMB 400 , e xcept as otherwise provided for by applicable law s

8.3.2 Methods of compensation

We can provide you with compensations in the form of cash or TCVs, electronic compensation coupons and consumable mileage based on proportional value .