Compensation for Passengers Denied Boarding for Flight Overbooking
China's domestic routes (excluding Hong Kong, Macao and Taiwan routes)
Route area |
Waiting time for subsequent flights |
Compensation method |
First Class / Business Class |
Premium Economy Class |
Economy Class |
|
China's domestic routes (excluding Hong Kong, Macao and Taiwan routes)
|
Waiting time for subsequent flights ≤ 4 hours or refund |
Vouchers |
CNY |
1400 |
1200 |
1000 |
USD |
— |
— |
— |
|||
Mileage |
KM |
3500 |
3000 |
2500 |
||
Cash |
CNY |
700 |
600 |
500 |
||
USD |
— |
— |
— |
|||
4 hours < Waiting time for subsequent flights ≤ 8 hours |
Vouchers |
CNY |
1800 |
1600 |
1400 |
|
USD |
— |
— |
— |
|||
Mileage |
KM |
4500 |
4000 |
3500 |
||
Cash |
CNY |
900 |
8 00 |
7 00 |
||
USD |
— |
— |
— |
|||
8 hours < Waiting time for subsequent flights |
Vouchers |
CNY |
2200 |
2000 |
1800 |
|
USD |
— |
— |
— |
|||
Mileage |
KM |
5500 |
5000 |
4500 |
||
Cash |
CNY |
1100 |
10 00 |
9 00 |
||
USD |
— |
— |
— |
Note:
( 1) If the relevant laws and regulations of the country or region where the flight is over booked have specific compensation standards on overbooking, we shall provide economic compensation in accordance with the applicable laws and regulations of the country or region.
(2) Infant and child passengers are given the same compensation standards as adult passengers in the same class. Compensation can be collected by adult passengers traveling with them or their parents or designated guardians.
Compensation for Passengers Denied Boarding for Flight Overbooking
Routes Involving Pakistan, Philippines, Kazakhstan, Cambodia, Myanmar, Mongolia, Malaysia, Nepal, Sri Lanka, Thailand, Singapore, Vietnam, India, Indonesia, Japan, South Korea and North Korea; Routes involving Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan, China
Route area |
Waiting time for subsequent flights |
Compensation method |
First Class |
Business Class |
Premium Economy Class |
Economy Class |
|
Routes Involving Pakistan, Philippines, Kazakhstan, Cambodia, Myanmar, Mongolia, Malaysia, Nepal, Sri Lanka, Thailand, Singapore, Vietnam, India, Indonesia, Japan, South Korea and North Korea; Routes involving Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan, China |
Waiting time for subsequent flights ≤ 4 hours or refund |
Vouchers |
CNY |
3600 |
3400 |
3200 |
3000 |
USD |
560 |
530 |
500 |
470 |
|||
Mileage |
KM |
9000 |
8500 |
8000 |
7500 |
||
Cash |
CNY |
1800 |
1 7 00 |
1 6 00 |
1 5 00 |
||
USD |
280 |
2 65 |
2 50 |
235 |
|||
4 hours < Waiting time for subsequent flights ≤ 8 hours |
Vouchers |
CNY |
4400 |
4000 |
3600 |
3 4 00 |
|
USD |
680 |
620 |
560 |
530 |
|||
Mileage |
KM |
11000 |
10000 |
9000 |
8500 |
||
Cash |
CNY |
2200 |
2000 |
1800 |
1 7 00 |
||
USD |
3 40 |
3 10 |
2 80 |
265 |
|||
8 hours < Waiting time for subsequent flights |
Vouchers |
CNY |
4800 |
4400 |
4200 |
4000 |
|
USD |
7 50 |
680 |
650 |
620 |
|||
Mileage |
KM |
12000 |
11000 |
10500 |
10000 |
||
Cash |
CNY |
2400 |
2200 |
2 1 00 |
20 00 |
||
USD |
375 |
340 |
32 5 |
310 |
Note:
(1) If the relevant laws and regulations of the country or region where the flight is overbooked ha ve specific compensation standards on overbooking, we shall provide economic compensation in accordance with the applicable laws and regulations of the country or region.
(2) Infant and child passengers are given the same compensation standards as adult passengers in the same class. Compensation can be collected by adult passengers traveling with them or their parents or designated guardians.
Compensation for Passengers Denied Boarding for Flight Overbooking
Other Routes
Route area |
Waiting time for subsequent flights |
Compensation method |
First Class |
Business Class |
Premium Economy Class |
Economy Class |
|
Other Routes
|
Waiting time for subsequent flights ≤ 4 hours or refund |
Vouchers |
CNY |
8000 |
7000 |
6400 |
6000 |
USD |
1240 |
1090 |
1000 |
930 |
|||
Mileage |
KM |
20000 |
17500 |
16000 |
15000 |
||
Cash |
CNY |
4000 |
3500 |
3200 |
3000 |
||
USD |
620 |
545 |
500 |
465 |
|||
4 hours < Waiting time for subsequent flights ≤ 8 hours |
Vouchers |
CNY |
9000 |
8000 |
7400 |
7000 |
|
USD |
1400 |
1240 |
1150 |
1090 |
|||
Mileage |
KM |
22500 |
20000 |
18500 |
17500 |
||
Cash |
CNY |
4500 |
4000 |
3700 |
3500 |
||
USD |
700 |
620 |
575 |
545 |
|||
8 hours < Waiting time for subsequent flights |
Vouchers |
CNY |
10000 |
9000 |
8400 |
8000 |
|
USD |
1560 |
1400 |
1300 |
1240 |
|||
Mileage |
KM |
25000 |
22500 |
21000 |
20000 |
||
Cash |
CNY |
5000 |
4500 |
4200 |
4000 |
||
USD |
780 |
700 |
650 |
620 |
Note:
(1) If the relevant laws and regulations of the country or region where the flight is overbooked have specific compensation standards on overbooking, we shall provide economic compensation in accordance with the applicable laws and regulations of the country or region.
(2) Infant and child passengers are given the same compensation standards as adult passengers in the same class. Compensation can be collected by adult passengers traveling with them or their parents or designated guardians.
Compensation Standards for Involuntary Class Downgrade
China's domestic routes (excluding Hong Kong, Macao and Taiwan routes)
Route |
Class on ticket |
Compensation method |
Class flown |
|||||
Business |
Premium Economy |
Economy |
||||||
CNY |
USD |
CNY |
USD |
CNY |
USD |
|||
China's domestic routes (excluding Hong Kong, Macao and Taiwan routes)
|
First |
Vouchers |
1800 |
—— |
2800 |
—— |
3200 |
—— |
Mileage |
4500 KM |
—— |
7000 KM |
—— |
8000 KM |
—— |
||
Cash |
900 |
—— |
1400 |
—— |
1600 |
—— |
||
Business |
Vouchers |
—— |
—— |
1800 |
—— |
2200 |
—— |
|
Mileage |
—— |
—— |
4500 KM |
—— |
5500 KM |
—— |
||
Cash |
—— |
—— |
900 |
—— |
1100 |
—— |
||
Premium Economy |
Vouchers |
—— |
—— |
—— |
—— |
600 |
—— |
|
Mileage |
—— |
—— |
—— |
—— |
1500 KM |
—— |
||
Cash |
—— |
—— |
—— |
—— |
300 |
—— |
Note:
After booking the first class, business class or premium economy class ticket, passengers who actually fly a lower cabin class due to involuntary reasons can receive involuntary class downgrade compensation.
Infant and child passengers are given the same compensation standards as adult passengers in the same class. Compensation can be collected by adult passengers traveling with them or their parents or designated guardians.
Compensation Standards for Involuntary Class Downgrade
Routes Involving Pakistan, Philippines, Kazakhstan, Cambodia, Myanmar, Mongolia, Malaysia, Nepal, Sri Lanka, Thailand, Singapore, Vietnam, India, Indonesia, Japan, South Korea and North Korea; Routes involving Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan, China
Route |
Class on ticket |
Compensation method |
Class flown |
|||||||
Business |
Premium Economy |
Economy |
||||||||
A350 Premium Economy |
Premium Economy |
|||||||||
CNY |
USD |
CNY |
USD |
CNY |
USD |
CNY |
USD |
|||
Routes Involving Pakistan, Philippines, Kazakhstan, Cambodia, Myanmar, Mongolia, Malaysia, Nepal, Sri Lanka, Thailand, Singapore, Vietnam, India, Indonesia, Japan, South Korea and North Korea; Routes involving Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan, China
|
First |
Vouchers |
2800 |
440 |
3200 |
500 |
3800 |
590 |
4200 |
6 50 |
Mileage |
7000 KM |
8000 KM |
9500 KM |
10500 KM |
||||||
Cash |
1400 |
220 |
1600 |
250 |
1900 |
295 |
2100 |
325 |
||
Business |
Vouchers |
—— |
—— |
2400 |
340 |
28 00 |
400 |
3 2 00 |
4 60 |
|
Mileage |
—— |
—— |
6000 KM |
7 000 KM |
8 000 KM |
|||||
Cash |
—— |
—— |
1200 |
170 |
1 4 00 |
2 00 |
1 6 00 |
2 3 0 |
||
A350 Premium Economy |
Vouchers |
—— |
—— |
—— |
—— |
600 |
90 |
1000 |
150 |
|
Mileage |
—— |
—— |
—— |
—— |
1500 KM |
2500 KM |
||||
Cash |
—— |
—— |
—— |
—— |
300 |
45 |
500 |
75 |
||
Premium Economy |
Vouchers |
—— |
—— |
—— |
—— |
—— |
—— |
800 |
120 |
|
Mileage |
—— |
—— |
—— |
—— |
—— |
—— |
2000 KM |
|||
Cash |
—— |
—— |
—— |
—— |
—— |
—— |
400 |
60 |
Note:
After booking the first class, business class or premium economy class ticket, passengers who actually fly a lower cabin class due to involuntary reasons can receive involuntary class downgrade compensation.
Infant and child passengers are given the same compensation standards as adult passengers in the same class. Compensation can be collected by adult passengers traveling with them or their parents or designated guardians.
Compensation Standards for Involuntary Class Downgrade
Other Routes
Route |
Class on ticket |
Compensation method |
Class flown |
|||||||
Business |
Premium Economy |
Economy |
||||||||
A350 Premium Economy |
Premium Economy |
|||||||||
CNY |
USD |
CNY |
USD |
CNY |
USD |
CNY |
USD |
|||
Other Routes |
First |
Vouchers |
8000 |
1240 |
10000 |
1560 |
14000 |
2200 |
18000 |
2800 |
Mileage |
20000 KM |
25000 KM |
35000 KM |
45000 KM |
||||||
Cash |
4000 |
620 |
5000 |
780 |
7000 |
1100 |
9000 |
1400 |
||
Business CDZJI |
Vouchers |
—— |
—— |
8000 |
1240 |
12000 |
1860 |
14000 |
2200 |
|
Mileage |
—— |
—— |
20000 KM |
30000 KM |
35000 KM |
|||||
Cash |
—— |
—— |
4000 |
620 |
6000 |
930 |
7000 |
1100 |
||
Business R |
Vouchers |
—— |
—— |
4000 |
620 |
6000 |
930 |
8000 |
1240 |
|
Mileage |
—— |
—— |
10000 KM |
15000 KM |
20000 KM |
|||||
Cash |
—— |
—— |
2000 |
310 |
3000 |
465 |
4000 |
620 |
||
A350 Premium Economy |
Vouchers |
—— |
—— |
—— |
—— |
4000 |
620 |
6000 |
930 |
|
Mileage |
—— |
—— |
—— |
—— |
10000 KM |
15000 KM |
||||
Cash |
—— |
—— |
—— |
—— |
2000 |
310 |
3000 |
465 |
||
Premium Economy |
Vouchers |
—— |
—— |
—— |
—— |
—— |
—— |
4000 |
620 |
|
Mileage |
—— |
—— |
—— |
—— |
—— |
—— |
10000 KM |
|||
Cash |
—— |
—— |
—— |
—— |
—— |
—— |
2000 |
310 |
Note:
After booking the first class, business class or premium economy class ticket, passengers who actually fly a lower cabin class due to involuntary reasons can receive involuntary class downgrade compensation.
Infant and child passengers are given the same compensation standards as adult passengers in the same class. Compensation can be collected by adult passengers traveling with them or their parents or designated guardians.