Article 1 Applicability |
Article 2 Ticketing |
Article 3 Ticket change and refund |
Article 4 Security inspection, check-in, boarding |
Article 5 Refusal and limitation of carriage |
Article 6 Carriage of baggage |
Article 7 Overbooking |
Article 8 Flight delays, cancellations and diversions |
Article 9 Additional services |
Article 10 Channels for complaints handling |
Article 11 Liability for damages |
Article 12 Other provisions |
Article 13 Definitions |
Article 14 Entry into force and modifications
Article 10 Channels for complaints handling
Your complaints will be accepted and handled through the following channels:
Email: customer_relations@airchina.com
Hotline for complaints: (+86-10) 95583
Fax for complaints: (+86-10)64595832
Mailbox: Room 4004, 4th Floor, No. 16, Tianzhu West Road, Shunyi District, Beijing, China Beijing Airlines Co., Ltd. Product Service Department Customer Relations Maintenance Center Zip Code: 101312
京ICP证 030872号-1
Copyright 2012 Air China, All Rights Reserved