Your complaints will be accepted and handled through the following channels:

Email: customer_relations@airchina.com

Hotline for complaints : (+86-10) 95583

Fax for c omplaint s : (+86-10)64595832

Mailbox: Room 4004, 4th Floor, No. 16, Tianzhu West Road, Shunyi District, Beijing, China Air China Co., Ltd. Product Service Department Customer Relations Maintenance Center Zip Code: 101312